ABOUT THIS PRIVACY POLICY

The Promotions Factory Pty Ltd (TPF) and TPF Sports Pty Ltd (TPF Sports) are committed to protecting your privacy and ensuring all customer information is kept strictly confidential and in accordance with international privacy laws, including the General Data Protection Regulation (commonly known as the GDPR) and the Australian Privacy Principles under the Privacy Act 1988.

This Privacy Policy sets out how we collect, use and disclose your personal information. By accessing or using this website, you agree to the collection, use and disclosure of your personal information in the manner described in this policy.

WHY WE COLLECT PERSONAL INFORMATION

We collect personal information in order to deliver products and services you order from us, to improve our service and your customer experience and to save you time re-entering details each time you order from us.  We may also collect information for purposes including:

• To better understand customer requirements and preferences;
• To protect against fraud or theft; and
• To provide offers that are of greater interest or benefit to you.

WHAT INFORMATION WE COLLECT

In most cases, we collect your information directly from you when you register your details, place an order or provide feedback to us, whether online, by phone or in writing, including via email.

The information we collect includes:

• your name;
• your address, delivery address, phone number and e-mail address;
• credit card or other payment details;
• other information about your orders; and
• records of any communications you have with us.

HOW WE STORE YOUR INFORMATION

Any personal information provided to TPF and TPF Sports is stored on secure TPF servers located within Australia.

WHO WE SHARE YOUR INFORMATION WITH

We have Support Teams based in Australia and other countries including Vietnam who may need to access your information to provide you with support. All TPF and TPF Sports staff, no matter the office location, adheres to consistent privacy protections with the Australian Privacy Principles and your data remains within TPF and TPF Sports’ effective control.

We may need to provide your personal information to third parties who assist us in delivering our products and services. This includes delivery companies, financial institutions, web-hosting organisations and information technology service providers. When your personal information is disclosed to these third parties, we will only authorise them to use your personal information for the purpose that we supplied it to them, and we will ensure that they undertake to protect your privacy.

We may also need to disclose your personal information to government authorities if required by law.

HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION

You generally have a right to access and correct or update the personal Information we hold about you. If you would like to do so, please contact us at privacy@tpf.com.au .

LINKED SITES

We are not responsible for the privacy practices of sites linked to this website via hyperlinks, banner advertising or other means. Please take care at all times to check the privacy policies of such third-party sites you visit.

OPTING OUT

At any time you may opt out of receiving direct marketing communications from us. To opt out, please email unsubscribe@tpf.com.au. Details of how to opt-out of direct marketing communication will be provided on each and every direct marketing communication.

CHANGES

This Privacy Policy may change over time. If so, the updated policy will be published on this website. It is the responsibility of each user to check from time to time for any changes to this policy.

This policy was last updated in April 2024.

COMPLAINTS AND ENQUIRIES

If you have any enquiries about our Privacy Policy, would like to access or correct the personal information we hold about you or wish to make a complaint about a breach of the Australian Privacy Principles, please contact us:

• Privacy Officer
• TPF Sports (Aust) Pty. Ltd
• Level 1, 33-41 Balmain St, Cremorne, Victoria, 3121, Australia
• E:privacy@tpf.com.au
• P: +613 9520 1111

Privacy Statement – in the operation of The Wiggles online store, The Promotions Factory Pty Ltd (TPF) (as the Australian Licensee of The Wiggles products and merchandising and through the TPF web site) collects your personal information for the purpose of providing you with further information in relation to The Wiggles products, merchandising, promotions special offers and events (Purpose). Your personal information will be collected and retained by TPF in accordance with the Australian National Privacy Principles and the Privacy Act 1988 (Cth).

To access or correct personal information held about you by TPF, or to make a privacy complaint, please contact the TPF Privacy Officer via privacy@tpf.com.au or phone: +61 3 9520 1111.